Refund & Return Policy

Last updated: July 10, 2026

Lanzey Trading Co., Ltd., doing business as LANZEY, operates lanzeycues.com.

Return Window

You may request a return within 30 days after your order is delivered.

Return Eligibility

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received
• Be returned in its original packaging
• Include all originally supplied components and accessories
• Include proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return

Email support@lanzeycues.com with:

• Your order number
• The reason for the return
• Relevant photos or videos, when applicable

We will review your request and provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Return Shipping

If the return is caused by an error on our part, including a confirmed defective, damaged, or incorrect item, we will cover the approved return shipping cost or provide another appropriate solution.

For other eligible returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@lanzeycues.com and include clear photos or videos of the issue.

After reviewing the information provided, we will arrange an appropriate replacement, refund, or other solution.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products
• Gift cards
• Items damaged through misuse, improper care, unauthorized modification, or normal wear and tear

Discounted or sale-priced items remain eligible for return when they meet the return conditions stated above.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Exchanges

To request an exchange, contact us at support@lanzeycues.com before returning the item.

Exchange availability depends on current inventory. Customers may be responsible for return shipping and any price difference unless the exchange is required because of an error on our part.

Order Cancellations

To request a cancellation, contact us as soon as possible.

We will make reasonable efforts to cancel the order, but cancellation may not be possible after the order has entered processing or has been shipped.

European Union Cooling-Off Period

Where applicable, customers located in the European Union may cancel or return an eligible order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned products must be unused, complete, and in their original condition and packaging.

Contact

Lanzey Trading Co., Ltd.
Brand: LANZEY
Email: support@lanzeycues.com