Shipping Policy

Last updated: August 5, 2026

Lanzey Trading Co., Ltd., doing business as LANZEY, operates lanzeycues.com.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during high-volume periods, promotional events, product customization, inventory verification, or when additional payment or address verification is required.

Once an order has entered processing, we may not be able to change or cancel it.

Delivery Estimates

Estimated delivery times begin after the order has been dispatched.

Standard shipping: approximately 7–15 business days
Express shipping: approximately 3–7 business days, when available at checkout

Delivery times are estimates only and are not guaranteed. Delays may occur because of:

• Carrier operations
• Customs inspections
• Weather conditions
• Public holidays
• Remote delivery locations
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

Shipping Charges

LANZEY does not currently offer free shipping to any country or region.

Shipping charges apply to all orders and destinations. The exact shipping cost will be calculated and displayed at checkout before payment is completed.

Shipping rates may vary depending on:

• Destination country or region
• Selected shipping method
• Package weight and dimensions
• Product quantity
• Carrier rates
• Remote-area surcharges

Shipping Destinations

Available shipping destinations and shipping methods are displayed during checkout.

If we cannot ship to a particular destination, no shipping option will be available at checkout. Some products or shipping methods may also be restricted in certain countries or regions.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout after the order has shipped.

Tracking information may take up to 48 hours to appear or update after dispatch.

Customers are responsible for monitoring tracking information and contacting the local carrier when additional delivery instructions are required.

Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or region.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

LANZEY does not control or determine these charges. Customers should contact their local customs authority for further information before placing an order.

Refusal to pay applicable import charges may result in the shipment being returned, abandoned, or destroyed. Any resulting costs may be deducted from an eligible refund.

Address Accuracy

Customers must provide a complete and accurate shipping address, including:

• Recipient name
• Street address
• Apartment or unit number, when applicable
• City and postal code
• State or province
• Country or region
• Valid telephone number, when required by the carrier

Please contact us immediately if an address correction is needed.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.

Delivery Attempts and Unclaimed Packages

Customers are responsible for being available to receive the shipment and for responding to carrier notifications.

If a package is returned because of:

• An incorrect or incomplete address
• Repeated failed delivery attempts
• Refusal of delivery
• Failure to collect the package
• Failure to pay customs duties or import charges

the customer may be responsible for return shipping, reshipping, customs, storage, or handling costs.

Lost, Damaged, or Delayed Shipments

If tracking shows an unusual delay, loss, or delivery issue, please contact us at support@lanzeycues.com.

We will review the situation and work with the carrier where appropriate. Carrier investigations may require additional time.

For damaged packages or incorrect items:

• Retain the original packaging
• Take clear photographs or videos of the package and product
• Contact us promptly after delivery
• Provide your order number and a description of the issue

Please do not discard damaged packaging until the claim has been reviewed.

Contact

Lanzey Trading Co., Ltd.
Brand: LANZEY
Email: support@lanzeycues.com